Inside the Suitcase

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Help us make work our clients love.

Creative Suitcase is a strategic design firm in Austin, TX that’s focused on thoughtful, quality work for cause-driven organizations. We promote a healthy work-life balance and foster an environment of collaborative, open communication where everyone contributes.

If you’re ready to join a tight-knit team of people at one of the best graphic design firms in Texas, we’d love to hear from you.

Open Positions

Senior Account Manager

A motivated, detail-oriented strategic thinker.

We are seeking a motivated, detail oriented, and forward-thinking Senior Account Manager. Must have a track record of successfully managing interactive and print projects from project kick-off to final launch (and beyond), with a proven ability to champion team morale while maintaining budgets, scope and timelines.

Key Job Responsibilities

  • Bring strategy and thought leadership to both clients and Creative Suitcase.
  • Independently manage multiple clients, creatives, vendors, partners, etc. as well as timelines, budgets, expenses, vendor quote requests, change orders, etc.
  • Support internal team by creating and inputting creative briefs, agendas, meeting re-caps, timelines, to-dos, assets, feedback, etc into our project management tool (Basecamp).
  • Ensure projects meet the client's goals, are of the highest quality, are completed on time, within scope and within budget.
  • Identify resources needed for new projects and assign team responsibilities
  • Strategize additional ways to serve client needs through additional sales and services.
  • Create agency processes and procedures for greater efficiency and profitability
  • Thoroughly proof creative and test websites, with fine-tuned attention to detail before sending to clients.
  • Evaluate in-bound potential clients – pre-qualification and needs analysis, proposal and follow-up.
  • Organize and manage RFPs and responses. This includes evaluating RFPs for opportunity.
  • Help with new business proposals, speaking engagements and agency content development.

Job Requirements

  • Minimum 6 years of account service / project management experience
  • Bachelor’s degree in a related field
  • Advertising or creative agency experience
  • Strong, diplomatic verbal and written communication skills
  • Professional, friendly, fearless
  • Personal skills – flexible demeanor, someone who truly enjoys and is energized by people.
  • Proficiency in Microsoft Office. Experience using Basecamp, Keynote, Adobe InDesign, email marketing software and Google Analytics is preferred.
  • Internet savvy, including knowledge of and interest in current and future web, advertising and social media trends.
  • Comprehensive understanding of the website design and development process.
  • Comfort and willingness to drive projects, setting expectations, anticipating needs and helping strategize solutions that are good both for our clients and for our company.
  • Experience with nonprofits a plus.

Ready to apply?

If you live (or plan to live) in Austin, TX, email us your resume along with a url or PDF (no larger than 3MB) of work samples.

Please do not call us about open positions. We will contact candidates whose skills and experience meet our needs. Thanks!